Interloom is a case management and orchestration platform where human operators and AI agents collaborate on structured work. It gives domain experts — not developers — the tools to define how work flows through their organization, with full auditability and the flexibility to handle exceptions as they arise.
How It Works
Interloom organizes work around a small set of core objects:
- Spaces scope work for a team, department, or project — defining access and context
- Cases (also called tasks) are the unit of work within a space — a claim, a support ticket, an onboarding request. Work within a case can be broken into subtasks and delegated to other users or agents
- Procedures define how a case should be handled — a sequence of stages with instructions, assignees, and completion criteria
- Threads are the chronological record of everything that happens on a case — messages, status changes, stage transitions, and file attachments
- Files, notes, and emails are the artifacts of work — attached to cases, threads, or spaces and indexed in a searchable document library
- Users and agents are the participants — humans and AI working side by side on cases
Agents can read context, use tools, create notes, and progress cases through their stages autonomously. @mention an agent to bring it into a conversation, or let procedures assign agents to stages automatically.
Quick Links
- Getting Started — Set up your first space, create a case, and apply a procedure
- Core Concepts — The complete domain model: Cases, Stages, Procedures, Agents, and more
- Best Practices — Practical guidance for designing effective workflows
- API Reference — REST endpoints for every entity in the platform
Need Help?
Contact us at hello@interloom.com to get started with your first workflow.