Volkswagen Group Services Connects Cross-System Workflows
How teams orchestrate process execution across multiple systems and specialist roles.
Problem
Teams needed to coordinate business process execution across multiple enterprise tools and specialist roles without losing context.
Solution
Interloom orchestrates experts and agents across systems in one execution layer, with transparent handoffs, actions, and outcomes.
60%
Faster cross-system execution
4
Core systems coordinated per workflow
24h
Typical integration iteration window
“For the first time, we have a single execution layer that connects our people, our tools, and our processes — with full context.”
Director of Shared Services, Volkswagen Group Services
Background
Volkswagen Group Services provides shared operational capabilities to the Volkswagen Group’s brands and companies, managing complex processes that touch multiple enterprise systems and specialist teams.
The Challenge
Business process execution was fragmented across systems. Each tool held a partial view, and coordination relied on email, spreadsheets, and tribal knowledge. Context was lost at every handoff, and iteration cycles for integration changes took months.
How Interloom Helped
Volkswagen Group Services teams use Interloom to connect process steps that span multiple enterprise systems. Operational experts define how work should flow, and agents execute repeatable tasks within controlled workflow boundaries.
New integrations can be built and iterated within a single day, and every action, decision, and handoff remains visible end-to-end.
Results
Cross-system execution time improved by 60%. Each workflow now coordinates across four core systems on average, and integration iterations that previously took months now happen within 24 hours.