Thüga Streamlines Operations Across Regional Energy Subsidiaries
How Thüga's shared services team deploys and iterates operational workflows across two regional energy brands.
Problem
Regional energy subsidiaries each managed operations differently, with no shared process layer and no way to standardize without losing local flexibility.
Solution
Interloom provides a shared execution layer where Thüga's central team defines core workflow logic, while each subsidiary adapts local steps, validation rules, and escalation paths.
48%
Less time on routine case handling
2
Subsidiaries running live workflows
6 weeks
End-to-end deployment cycle
“We needed a way to give our subsidiaries consistent process quality without forcing them into a one-size-fits-all system. Interloom gave us exactly that balance.”
Director of Digital Operations, Thüga Aktiengesellschaft
Background
Thüga Aktiengesellschaft is Germany’s largest network of regional energy companies, providing shared operational expertise to over 100 municipal utilities and energy providers. Its central operations team supports subsidiaries like Ven-To and Regioladen Plus with process design, tooling, and operational standards.
The Challenge
Each subsidiary ran its own operational processes with local tools and custom spreadsheets. When the central team tried to introduce standardized workflows, subsidiaries resisted because the tools did not accommodate local requirements — different supplier structures, regional regulations, and customer service patterns.
The result was inconsistent service quality, duplicated process design effort, and no visibility into operational performance across the network.
How Interloom Helped
Thüga’s digital operations team designed core workflow templates in Interloom for common processes — customer onboarding, supplier coordination, and service request handling. Each subsidiary then adapts the templates to their local context, adjusting validation rules, escalation paths, and role assignments without diverging from the governed process structure.
The central team maintains visibility across all running workflows, while local teams retain the autonomy to iterate on their own terms.
Results
Routine case handling time dropped by 48% across both initial subsidiaries. Ven-To and Regioladen Plus went from kickoff to production workflows in six weeks each, and the central team now has real-time visibility into process performance across both brands.